Troubleshooting
Common issues and practical fixes for startup, indexing, search, and conversion.
Application Does Not Start
Symptoms
- Colpan does not open after clicking executable.
Checks
- Ensure all bundled files are in the same directory.
- Run as administrator once.
- Add Colpan folder to antivirus exclusions.
PDF Preview Is Blank
Checks
- Verify conversion daemon status.
- Ensure conversion dependencies exist.
- Restart Colpan and reopen the file.
Search Returns No Results
Checks
- Confirm directory is active.
- Confirm index is up to date.
- Test with a simpler query first.
- Remove restrictive filters.
Indexing Is Slow
Reasons
- very large dataset
- network drive latency
- HDD bottlenecks
Actions
- move dataset to local SSD
- split massive folders
- re-index in smaller batches
Manticore Errors
Common Causes
- daemon startup blocked
- port conflict
- corrupted data directory
Actions
- free the required port
- restart machine
- reinitialize Manticore data folder
AI Assistant Errors
Common Causes
- internet connectivity
- temporary endpoint outage
- invalid API key (direct mode)
Actions
- retry with shorter prompt
- verify credentials
- switch integration mode if available
Reporting Issues
When reporting, include:
- exact steps to reproduce
- sample query
%TEMP%\Colpan\colpan.logexcerpt