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Troubleshooting

Common issues and practical fixes for startup, indexing, search, and conversion.

Application Does Not Start

Symptoms

  • Colpan does not open after clicking executable.

Checks

  • Ensure all bundled files are in the same directory.
  • Run as administrator once.
  • Add Colpan folder to antivirus exclusions.

PDF Preview Is Blank

Checks

  • Verify conversion daemon status.
  • Ensure conversion dependencies exist.
  • Restart Colpan and reopen the file.

Search Returns No Results

Checks

  • Confirm directory is active.
  • Confirm index is up to date.
  • Test with a simpler query first.
  • Remove restrictive filters.

Indexing Is Slow

Reasons

  • very large dataset
  • network drive latency
  • HDD bottlenecks

Actions

  • move dataset to local SSD
  • split massive folders
  • re-index in smaller batches

Manticore Errors

Common Causes

  • daemon startup blocked
  • port conflict
  • corrupted data directory

Actions

  • free the required port
  • restart machine
  • reinitialize Manticore data folder

AI Assistant Errors

Common Causes

  • internet connectivity
  • temporary endpoint outage
  • invalid API key (direct mode)

Actions

  • retry with shorter prompt
  • verify credentials
  • switch integration mode if available

Reporting Issues

When reporting, include:

  • exact steps to reproduce
  • sample query
  • %TEMP%\Colpan\colpan.log excerpt